Intercard has hired customer service expert Dan Williams as its new director of call centers and customer service world-wide. As increasing numbers of amusement operators switch to Intercard technology, Williams will be in charge of its global customer service operations including its call centers, support team and training staff.
Williams previously managed call center operations and support teams for several leading companies in the St. Louis area, including the American Association of Orthodontists, UnitedHealth Group, Mom365 and Delve Market Research.
Williams joins Intercard as part of its commitment to “building back better” after the COVID shutdown. A key part of that rebuilding is a significant expansion of the company’s customer service staff, already known as one of the best in the amusement industry.
“Providing world class service is my goal and our customers will be seeing many enhancements in the coming months,” says Williams. “Many of our competitors are still doing what they can to reduce costs at the expense of customer service. Intercard is doubling down on its investment in people and technology to provide an even higher level of service world-wide.”