Intercard has underscored its commitment to superior customer service with the addition of Isabelle Sherrillo as customer advocate on its growing service team. Isabelle will provide concierge service, overseeing customer service requests to ensure that they are handled timely and to the customer’s satisfaction. She will also help customers prepare for their Intercard installations and follow up afterwards.
A native of Fortaleza in northeastern Brazil, Isabelle speaks English, Portuguese and Spanish. She moved from Brazil to St. Louis to earn a master’s degree in information technology management at Webster University. Isabelle received her undergraduate degree in business administration and an MBA in marketing from the Universidade de Fortaleza.
Isabelle has expertise in customer service and the resolution of complex service issues. She comes to Intercard from U.S. Bank in St. Louis, where she was a relationship manager in the mortgage department. Prior to that she worked on the customer operations team at Mastercard in O’Fallon, Missouri.
Away from the office Isabelle is an avid volleyball player and participates in several tournaments a year.
“Isabelle Sherrillo has helped several leading companies to successfully manage customer relationships and deliver great customer service,” said Scott Sherrod, CEO of Intercard. “As Intercard grows its business around the world, Isabelle will work one-on-one with existing and new customers to enhance our industry-leading customer service.”
Intercard customers can reach Isabelle by phone at 800.732.3770 ext. 246 or by email at isherrillo [at] intercardinc [.com].